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B.I.G. Virtual Video - Personal Journey - Understanding Emotional Intelligence

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Let's face it, we all get angry from time to time. Not you? Wait -- let's reframe: anger isn't as drastic as throwing a phone against a wall. If you've experienced feeling short tempered, judgmental, or unproductive then you're officially human, and these are signs of anger.

Being angry is not the problem, understanding the reasons for our anger and then HOW we express our anger is the crucial issue. This program is designed to help people be SMART about their emotional responses, so that internal and external conflicts can be handled more effectively. The goal is to use pro-active communication which is more likely to prompt cooperation rather than confrontation.
 Specialist, Ginny Brown

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